From the category archives:

Online Video

I just drove past a Blockbuster Video store with a big “Closing” sign across the front. It reminded me of the time I was in San Francisco and I noticed the Virgin Records store in Union Square was going out of business.  Across the street was an Apple store with long lines of customers waiting patiently to plunk down their money. The irony wasn’t lost on me. Now, I believe that online video is to Blockbuster what Apple was to Virgin. [click to continue…]

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I’ve written before that attorneys who market over the Internet can gain a huge advantage from the use of well-optimized video.  As I mentioned in a post on the “Easiest way to a First Page Rank on Google“, Forrester Research has performed tests that show a video is 50 times more likely to be found on the first page of Google than a text page.

This has been consistently borne out in my own use of video in online legal marketing.  I’m involved in a project with other lawyers to represent victims of Yamaha Rhino rollovers.  We’ve posted two videos in connection with the project.  According to recent Wordtracker reports, the search term “Yamaha Rhino recall” is by far the most frequently searched term associated with Yamaha Rhinos.  I ran a Google search for “Yamaha Rhino recall” on October 7, 2009, and our two videos appeared in the top five results on Google’s first page.

Here’s a screenshot:

First page of a 10-7-09 Google search for "Yamaha Rhino recall"

First page of a 10-7-09 Google search for "Yamaha Rhino recall"

[click to continue…]

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SearchEngineWatch.com is reporting that Google is sponsoring a contest with a grand prize of $25,000 of cable television advertising.  Contestants create a 30 second or 60 second spot and upload it to the YouTube channel “TV for all contest.” You can even make the ad for free using SpotMixer.com.  The deadline for submission is October 5, 2009.  Viewers will vote, and 3 winners will be announced October 30, 2009.

This appears to be a good way for Google to call attention to the TV ad service it now offers through its AdWords program.  A MediaPost article reports that Google has teamed with SpotMixer to allow advertisers to create video ads to be displayed on the Google Content Network.  SpotMixer’s platform automatically converts an advertiser’s existing AdWords text ad into a tailored video ad within the advertiser’s AdWords account.  Earlier this year, SpotMixer launched a self-serve video ad creation service for Google AdWords customers to produce and distribute cable TV ads via Google TV Ads.

Lawyers who have been tempted to dip their toes into the TV advertising pool now have a way of giving it a try on a limited budget.  But the chance of a lawyer ad winning the $25,000 grand prize?  I’m pretty skeptical about that.

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We have been experimenting with online video since last year in our Yamaha Rhino project, with very good results.  So I was not surprised to see a Forrester Research blog post saying that an online video is 50 times more likely than a text page to appear on Google’s first page.  A big part of that is simply the huge disparity in the number of text pages and the number of videos.  Now that Google is including videos in its “blended search results,” a well-optimized video has a much better shot at a first-page ranking than a text page.  Forrester’s research meshes with our own experience.  Although we have many more text pages dealing with the Yamaha Rhino recall, a Google search for “Yamaha Rhino recall” on July 2, 2009, placed our two Rhino videos in the top 4 search results.  Message to consumer lawyers, include online video in your marketing plan.

Yamaha Rhino recall Google search results 7-2-09

Yamaha Rhino recall Google search results 7-2-09

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A recent report from The Nielsen Company contained some interesting statistics. It found that viewers of online video increased 12.8% in May vs. last year.  Over the same time, total video streams watched increased by 34.8% and time spent per viewer increased by 48.9%.  This shows there are more users, watching more videos, more often.  The 20-page Nielsen report on The Global Online Media Landscape is available free, online.

The Pew Internet Home Broadband Adoption report found that 63% of adult Americans now have access to broadband , compared to 55% in May, 2008.  Together the two studies suggest that lawyers would be well-advised to incorporate online video into their marketing strategy.

I have found that online video can be a very effective way to communicate with potential clients.  Lawyers who use online video to communicate with clients can actually give the potential client a better “feel” for the lawyer, making the potential client more comfortable contacting the lawyer (provided that the lawyer communicates well).  Additionally, because viewers have come to expect funny and/or outrageous videos online, it may be possible to create a video that makes your point more vividly in an online video than in a television or print ad.  For example, we posted a satirical video which made a strong statement about Yamaha’s failure to adequately deal with the safety problems of the Yamaha Rhino.  The video resulted in many views, plus favorable commentary in an article published on News.com.au.

Our thanks to Mediapost’s Video Insider for pointing us toward the Nielsen and Pew studies.

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An interesting article in Online Media Daily discusses a report released Wednesday by The Nielsen Co.   Charles Buchwalter, SVP of research and analytics at Nielsen Online, said “In recent years, the Internet has changed dramatically as people seek more personalized relationships online.  In particular, time spent on social networks and video sites has increased astronomically.”

More from the article: ” Internet users today tend to prefer sites that contain more specialized content, according to Nielsen. This change in preferences is seen in the fact that video and social networking sites have moved to the forefront, becoming the two fastest-growing categories in 2009.

The number of U.S. consumers who frequent online video destinations has climbed 339% since 2003, while time spent on video sites has shot up almost 2,000% over the same period. In the last year alone, unique viewers of online video grew 10%, while the number of streams grew 41%, the streams per user grew 27%, and the total minutes engaged with online video grew 71%.”

With these numbers, it’s not surprising that we are seeing some lawyers turning to online video as part of their marketing efforts.

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The Wisconsin Bar recently published an interesting article with 10 Internet marketing tips for new, small law firms.  While the article is sometimes short on specifics about implementing its suggestions, it is a very good beginning point for lawyers without experience in online legal marketing.  I’m just going to list the 10 headings here without the full text of the article; you can read the full article here.  I’m going to add some explanations/suggestions based on my own experience.

  1. Advertise Online.
  2. Invest in a professionally designed and developed web site.
  3. “Consumerize” your web site.
  4. Incorporate video on your site.  [The articles suggests that you "Develop an introductory video of the managing partner that showcases personality as well as expertise. Post the video on the web (and YouTube) and even consider a TV spot down the road."  My caveat, if the managing partner doesn't come across well on video, do not use the managing partner.  Use the lawyer who looks best and comes across as most genuine on video.  If you have to, and your bar regs permit it, hire a professional before you put up a video with a white-faced, stuttering managing partner.  Also, if you can afford it, spend the money to shoot a professional video.  You don't have to spend a fortune to hire a pro, and the results will be worth the money.   For ideas about using video that aren't limited to interviews with your managing partner, see my post "Use online video to do things you can't do on TV."]
  5. [click to continue…]

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One of the projects in which I am involved is the ATV Attorney Alliance, a national network of law firms we organized to pursue ATV accidents–primarily the Yamaha Rhino, an incredibly unstable vehicle which can roll over at low speeds on flat ground. To make matters worse for Rhino owners, many of the Rhinos were sold without adequate protection to keep riders’ arms and legs in the vehicles. We have used an online marketing campaign for about a year in an effort to: (1) educate consumers to the dangers of the Rhino, (2) put pressure on Yamaha to recall the Rhino, and (3) obtain clients who have been injured or lost family members due to Rhino rollover accidents.

We started calling for a Yamaha Rhino recall in blog posts almost a year before the recall came.

1) On May 17, 2008, after the death of an Arizona teenager, we requested a Yamaha Rhino recall.

2) On August 19, 2008, after the death of a Texas boy on a Rhino, we again made a request for a Yamaha Rhino recall.

3) On August 25, 2008, after the death of a 3 year-old Wisconsin boy, we again requested a Yamaha Rhino recall.

4) On November 27, 2008 after the death of 2 Mississippi girls, we took our Rhino recall campaign in a different direction, this time producing a video for YouTube explaining how dangerous Rhinos are and why they roll over so easily.
5) And finally, due to the lack of response by Yamaha to the requests for a Rhino recall, on March 13, 2009, we launched an Internet campaign which included producing and distributing the video satire that appears in my March 26, 2009, blog post below on this site. That video was designed to dramatize Yamaha’s callous failure to issue a Rhino recall.

On March 31, 2009, the Consumer Product Safety Commission (“CPSC”) and Yamaha announced that all Yamaha Rhino models are being recalled. Owners were told to immediately stop using the Rhinos. All Rhinos are to be returned to Yamaha dealers to have repairs that are intended to solve the Rhinos’ problems, and no new Rhinos will be sold until the repairs have been made on them. (Forgive me, but I believe I’ll take a wait-and-see attitude before deciding whether the newly repaired Rhinos are safe for their intended use.) I have to admit, after trying to get Rhinos recalled for almost a year, it was gratifying to see these dangerous vehicles recalled. I hope the repairs are adeqate to render the vehicles safe for future riders.

Unfortunately for the hundreds of people who have been permanently injured or killed in Yamaha Rhino rollovers, the Yamaha Rhino recall came too late.

For more information about the recall, check out Yamaha Rhino recall blog I started over the weekend.

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TV can be a great marketing tool for lawyers, but it has limitations: (a) a 30 to 60 second message; (b) the need to gain your viewer’s confidence in 30 or 60 seconds; and (c)  the need for the potential client to  remember how to contact your firm. I believe you can use online video to do some things that you just can’t do on TV. We tried this in a video that we recently used in a Yamaha Rhino campaign. The Rhino is a side-by-side off road vehicle that rolls over very easily. It’s caused hundreds of deaths, amputations, and crushed bones.  The Consumer Product Safety Commission is investigating the Rhino, buy Yamaha acts as if there’s no problem. I thought Yamaha deserved a satirical look at their inaction. Here’s the video:


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