From the category archives:

Online Legal Marketing

A recent report from The Nielsen Company contained some interesting statistics. It found that viewers of online video increased 12.8% in May vs. last year.  Over the same time, total video streams watched increased by 34.8% and time spent per viewer increased by 48.9%.  This shows there are more users, watching more videos, more often.  The 20-page Nielsen report on The Global Online Media Landscape is available free, online.

The Pew Internet Home Broadband Adoption report found that 63% of adult Americans now have access to broadband , compared to 55% in May, 2008.  Together the two studies suggest that lawyers would be well-advised to incorporate online video into their marketing strategy.

I have found that online video can be a very effective way to communicate with potential clients.  Lawyers who use online video to communicate with clients can actually give the potential client a better “feel” for the lawyer, making the potential client more comfortable contacting the lawyer (provided that the lawyer communicates well).  Additionally, because viewers have come to expect funny and/or outrageous videos online, it may be possible to create a video that makes your point more vividly in an online video than in a television or print ad.  For example, we posted a satirical video which made a strong statement about Yamaha’s failure to adequately deal with the safety problems of the Yamaha Rhino.  The video resulted in many views, plus favorable commentary in an article published on News.com.au.

Our thanks to Mediapost’s Video Insider for pointing us toward the Nielsen and Pew studies.

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An interesting article in Online Media Daily discusses a report released Wednesday by The Nielsen Co.   Charles Buchwalter, SVP of research and analytics at Nielsen Online, said “In recent years, the Internet has changed dramatically as people seek more personalized relationships online.  In particular, time spent on social networks and video sites has increased astronomically.”

More from the article: ” Internet users today tend to prefer sites that contain more specialized content, according to Nielsen. This change in preferences is seen in the fact that video and social networking sites have moved to the forefront, becoming the two fastest-growing categories in 2009.

The number of U.S. consumers who frequent online video destinations has climbed 339% since 2003, while time spent on video sites has shot up almost 2,000% over the same period. In the last year alone, unique viewers of online video grew 10%, while the number of streams grew 41%, the streams per user grew 27%, and the total minutes engaged with online video grew 71%.”

With these numbers, it’s not surprising that we are seeing some lawyers turning to online video as part of their marketing efforts.

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The Wisconsin Bar recently published an interesting article with 10 Internet marketing tips for new, small law firms.  While the article is sometimes short on specifics about implementing its suggestions, it is a very good beginning point for lawyers without experience in online legal marketing.  I’m just going to list the 10 headings here without the full text of the article; you can read the full article here.  I’m going to add some explanations/suggestions based on my own experience.

  1. Advertise Online.
  2. Invest in a professionally designed and developed web site.
  3. “Consumerize” your web site.
  4. Incorporate video on your site.  [The articles suggests that you "Develop an introductory video of the managing partner that showcases personality as well as expertise. Post the video on the web (and YouTube) and even consider a TV spot down the road."  My caveat, if the managing partner doesn't come across well on video, do not use the managing partner.  Use the lawyer who looks best and comes across as most genuine on video.  If you have to, and your bar regs permit it, hire a professional before you put up a video with a white-faced, stuttering managing partner.  Also, if you can afford it, spend the money to shoot a professional video.  You don't have to spend a fortune to hire a pro, and the results will be worth the money.   For ideas about using video that aren't limited to interviews with your managing partner, see my post "Use online video to do things you can't do on TV."]
  5. [click to continue…]

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One of the projects in which I am involved is the ATV Attorney Alliance, a national network of law firms we organized to pursue ATV accidents–primarily the Yamaha Rhino, an incredibly unstable vehicle which can roll over at low speeds on flat ground. To make matters worse for Rhino owners, many of the Rhinos were sold without adequate protection to keep riders’ arms and legs in the vehicles. We have used an online marketing campaign for about a year in an effort to: (1) educate consumers to the dangers of the Rhino, (2) put pressure on Yamaha to recall the Rhino, and (3) obtain clients who have been injured or lost family members due to Rhino rollover accidents.

We started calling for a Yamaha Rhino recall in blog posts almost a year before the recall came.

1) On May 17, 2008, after the death of an Arizona teenager, we requested a Yamaha Rhino recall.

2) On August 19, 2008, after the death of a Texas boy on a Rhino, we again made a request for a Yamaha Rhino recall.

3) On August 25, 2008, after the death of a 3 year-old Wisconsin boy, we again requested a Yamaha Rhino recall.

4) On November 27, 2008 after the death of 2 Mississippi girls, we took our Rhino recall campaign in a different direction, this time producing a video for YouTube explaining how dangerous Rhinos are and why they roll over so easily.
5) And finally, due to the lack of response by Yamaha to the requests for a Rhino recall, on March 13, 2009, we launched an Internet campaign which included producing and distributing the video satire that appears in my March 26, 2009, blog post below on this site. That video was designed to dramatize Yamaha’s callous failure to issue a Rhino recall.

On March 31, 2009, the Consumer Product Safety Commission (“CPSC”) and Yamaha announced that all Yamaha Rhino models are being recalled. Owners were told to immediately stop using the Rhinos. All Rhinos are to be returned to Yamaha dealers to have repairs that are intended to solve the Rhinos’ problems, and no new Rhinos will be sold until the repairs have been made on them. (Forgive me, but I believe I’ll take a wait-and-see attitude before deciding whether the newly repaired Rhinos are safe for their intended use.) I have to admit, after trying to get Rhinos recalled for almost a year, it was gratifying to see these dangerous vehicles recalled. I hope the repairs are adeqate to render the vehicles safe for future riders.

Unfortunately for the hundreds of people who have been permanently injured or killed in Yamaha Rhino rollovers, the Yamaha Rhino recall came too late.

For more information about the recall, check out Yamaha Rhino recall blog I started over the weekend.

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TV can be a great marketing tool for lawyers, but it has limitations: (a) a 30 to 60 second message; (b) the need to gain your viewer’s confidence in 30 or 60 seconds; and (c)  the need for the potential client to  remember how to contact your firm. I believe you can use online video to do some things that you just can’t do on TV. We tried this in a video that we recently used in a Yamaha Rhino campaign. The Rhino is a side-by-side off road vehicle that rolls over very easily. It’s caused hundreds of deaths, amputations, and crushed bones.  The Consumer Product Safety Commission is investigating the Rhino, buy Yamaha acts as if there’s no problem. I thought Yamaha deserved a satirical look at their inaction. Here’s the video:


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According to an article in today’s LawyersUSA, at least two class actions have been filed over allegedly defective Chinese drywall used in thousands of homes. The Chinese drywall allegedly emits a sulfur gas that makes the homes uninhabitable, with an unbearable “rotten egg” smell. The gas also allegedly corrodes electrical wiring, plumbing, air conditioning units and other metals in the homes. A plaintiff’s attorney estimates the damages in the hundred million dollar range.

One plaintiffs’ attorney, Ervin A. Gonzalez of Colson Hicks in Coral Gables, Florida, predicted that there may be 65,000 plaintiffs around the country. Both lawsuits are filed on behalf of Florida residents. Jordan Chaikin, another attorney for the plaintiffs, said suits are likely to spread to other states where the drywall was used, including Alabama, California, the Carolinas, Louisiana, New Jersey, New York and Virginia. [click to continue…]

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A site named ask in wiki claims to have a list of the top 777 paying keywords from 2008. I don’t know if it’s accurate, but if it is, it’s interesting to see how many of the top keywords are related to personal-injury litigation. Mesothelioma lawsuits are especially sought-after, with bids starting at more than $85.00. [click to continue…]

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I just saw an interesting article at Law.com asking whether pay-per-click advertising is worth it for small law firms. The article interviewed Miles Cooper, Managing Attorney of the Veen Firm in San Francisco. He said their firm had always relied on a steady diet of attorney referrals and what Cooper refers to as “cold calls.” I suppose Cooper was referring to potential clients calling the firm, even though I always thought of (and Wikipedia defines) cold calling as the process of approaching prospective customers or clients. Anyway, about a year ago the firm noticed a drop-off in “cold calls,” leading the firm to begin a pay-per-click ad campaign this January. “It was a philosophical jump for us,” Cooper said. “We thought of ourselves as one of the more prominent firms in the city, not a 1-800 ambulance firm. … But we need to make sure that our names are out there.” [click to continue…]

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In an interview yesterday with CNBC’s Bill Griffeth and New York Times reporter Andrew Ross, Google’s CEO said  he’s bullish on mobile advertising–suggesting the medium can target consumers more easily. That’s really not surprising, considering Google’s December 8, 2008 announcement of a new option that allows AdWords advertisers to show desktop text and image ads on the iPhone, the T-Mobile G1, and other mobile devices with full (HTML) Internet browsers. With more powerful browsers on mobile devices such as iPhones and Blackberrys, people are using cell phones for more than voice communication and email these days, and the trend is certain to grow.

In the interview yesterday, Google’s CEO said of mobile ads, “They should be worth more, advertisers should be willing to pay more, and there should be greater conversions, which is ultimately what advertising is about,” he said.

I agree. That’s what led me some time ago to stock up on a variety of legal-related .mobi (for “mobile”) domain names. All of my .mobi names are suitable for mobile websites, but a few are perfect for development as iPhone apps. Google announced in December 2008 that users had already downloaded 3 million iPhone apps, and that number continues to grow.

If you’re a lawyer, legal marketer or iPhone application developer interested in developing iPhone apps or mobile sites targeted at lawyer advertising, feel free to contact me to discuss development and/or advertising possibilities.

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Should lawyers Twitter? For those who haven’t been keeping up with what’s going on in the “social media,” Twitter is what some call a micro-blog service that lets you post 140-character messages any time you feel like it. The Wall Street Journal’s technology blog Digits reported that Google’s Eric Schmidt referred to Twitter Tuesday as “a poor man’s email system.”

I’ve never thought anybody cared to know what I do all through the day, so I’ve never bothered to Twitter. Nevertheless, some marketing experts are now pushing everyone to Twitter, including lawyers. [click to continue…]

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